Refund & money-back guarantee
7-day money-back guarantee
Every VeoTT plan is backed by a 7-day money-back guarantee, running from the date your subscription is activated.
Requesting a refund
To request a refund, contact us (VeoTT, contact@veott.com or WhatsApp) within 7 days of activation and describe the issue you experienced. We will work with you to resolve it, and issue a refund if the service genuinely did not work as described.
Processing
Approved refunds are returned to your original payment method without undue delay, and at the latest within fourteen days of approval.
Fair use
The guarantee covers subscriptions that do not function as advertised; it is not intended to cover a simple change of mind after extended use, or credentials shared beyond the 1 connection included in your plan.